Shipping & Returns Policy

Last Updated: January 28, 2026

At My Beauty Site, our goal is to get your professional beauty supplies to your door as quickly and reliably as possible. Below are the details of how we manage shipping and how we handle returns.

1. Shipping Logistics & Warehousing

To ensure the fastest delivery times, My Beauty Site operates out of seven different warehouses located across the United States.

• Dynamic Routing: We do not ship from a single location. Instead, we determine the best shipping origin for every order based on real-time stock availability, your destination, and specific carrier requirements.

• Carrier Selection: We utilize the best available shipping carrier and method for your specific region and package size to ensure your items arrive safely and efficiently.

2. Non-Returnable Items

Due to health, safety, and hygiene regulations, My Beauty Site maintains a strict policy regarding certain product categories. We do not accept returns or exchanges on the following:

• Chemical Products: Including but not limited to dyes, developers, relaxers, and adhesives.

• Virgin Hair: Once hair products leave our warehouse, they cannot be returned or exchanged.

Please ensure you are selecting the correct specifications before finalizing your purchase.

3. Damaged Items & Returns Process

If you receive a product that is damaged during transit, or if a return is authorized by our team for a qualifying item, you must follow our formal Return Merchandise Authorization (RMA) process:

1. Request an RMA#: Do not ship items back to the originating warehouse without prior approval. You must first email [email protected] to request an RMA Number.

2. Return Address: Because we utilize multiple fulfillment centers, the return address will vary. We will provide the specific return shipping address to you at the time your RMA# is issued.

3. Condition: Authorized returns must be in their original, unopened packaging to be eligible for a refund or exchange.

4. Order Tracking

Once your order is processed from the optimal warehouse, you will receive a tracking number via email. Please allow 24–48 hours for the tracking information to update once the carrier has scanned the package.

5. Contact Information

For any questions regarding your shipment or to start a claim for a damaged item, please reach out to our support team:

Email: [email protected] Owned by: Alliance Beauty Group, LLC